FREQUENTLY ASKED QUESTIONS
When developing our shoe, every millimeter was checked and tested to create the Perfect Heels. Feraggios are everyday heels that ensure comfort, style, and durability.
Feraggio Heels are available in two heel heights: 10cm (4 inches) and 7,5cm (3 inches).
Feraggio heels are forever heels; the core of our collection will never change. Apart from limited edition and seasonal collections, our perfect shoe design will always be available in a range of various colors and materials.
Love them all and can’t decide on your perfect color? We are more than happy to send you a sample of the suede to help you choose. Get in touch with our customer service team by emailing firstname.lastname@example.org, and we will gladly assist you.
Feraggio is the world’s first online store for the perfect heels: Comfort and elegance. Visit Delivery & Returns for more information.
CARE & NURTURE
Take care of your Feraggios
Use the Feraggio care kit to help you keep your heels in perfect condition. You can purchase the care kit here. Please read these instructions carefully.
Water resistant spray
The water-resistant spray helps protect your suede heels from dirt and water. Before first wearing, we recommend two coats of our Forever Spray. Remember to let your heels dry overnight. Spray your heels regularly for forever protection. Instructions: Hold the can upright, 15 - 20 cm away from your heels and spray evenly. Use in a well-ventilated area away from heat and open flames. Allow drying for one hour at room temperature. A second application is recommended for new heels.
The best way to keep your heels clean is to use a suede-specific brush.The Feraggio brush is explicitly designed to restore and clean suede. It removes dirt and sand and raises the nap of the suede to its original appearance. Instructions
Step One: Remove dirt. Use the nylon bristles of the brush for suede; use the rubber nips for the nylon upper, the pointy corners for the seams, and the rounded edges for the heels.
Step Two: Restore appearance. Use the nylon bristles to brush the suede surface. Brush in one direction only.Please note: Use on same color heels only.
Suede and nubuck sponge
The Feraggio magnetic cleaning sponge is designed to lift and prevent the buildup of everyday dust and surface dirt. Instructions Using the broad side of the sponge, stroke firmly over the suede in one direction only. Please note: Use on the same color heels only.
Keep these heels perfect spray, suede stain remover
The Perfect Heels Spray been specially designed to remove stains and spots. Use to clean, condition and restore the nap of your suede heels. Instructions Using your suede brush, brush suede or nubuck lightly to remove dirt. Shake well before use. Hold the can upright 15-20 cm away from your heels and spray evenly. Wipe clean with a soft, dry, colorfast cloth. Please note: light-colored suede will darken during treatment but will dry to the original shade.
Severe stains require serious care. For serious stains, take your heels to a cobbler who has the right set of tools and skills at their disposal to keep your heels looking perfect. Use the suede cleaning brush or sponge provided in your care kit for milder stains. Once stains have been removed, brush the nap with your suede brush and spray with the supplied protection spray.
Although protecting suede is simpler than leather, the material is far more delicate and requires more regular care.
A suede brush can be found in your care kit. Brush your heels after every wear to revive the nap and remove any excess surface dirt that may have accumulated.
Follow with our Forever Spray to keep your heels protected. Use regularly to maintain a constant level of protection.
General suede care tips
- Always brush the nap in the same direction. This keeps your heels looking clean as dirt is brushed off and not around the shoe.
- Keep your cleaning as natural as possible and avoid harsh chemicals that can damage your heels' color and material.
- After using your heels, put them back into your Feraggio Black Box to avoid damage.
- Leave mud to dry before brushing it off in a sweeping motion. Remember to remove dirt from your heels by brushing in one direction only.
- Leaving your heels in the sun can fade their color. Keep them cool, dry, and well-aired.
The unique shoe tree holds your Feraggio toe in its proper shape, letting the shoes dry out correctly and keeping the nose of the shoes from bending. It is best to insert them as soon as you take them off. Note: we recommend you take them out the next day. If you let the shoetrees in for months at a time, it will stretch your shoe so much that it will eventually be too big.
Extra heel tip
Perfect heels need a perfect heel tip. For comfort and 15% more heelability, we chose heel tips with a very soft but form rubber with a noise-reduction finish. Causing it to sleet faster than other heel tips. Beware that you make sure to bring them to the cobbler in time. As heel tips wear with time, an extra pair is included with the care kit.
Feraggio iron toe tip
To ensure the most minor damage to the point of your heels, we developed a sole with an inox toe tip. If your toe tip needs to be replaced, an extra pair is included with the care kit. If you need more toe tips, just let us know and we will send it to you straight away. We advise using a professional cobbler for any repairs or replacements.
Feraggio care kit
Unfortunately, strict export rules prevent us from shipping our suede care sprays to countries outside of the EU. Care kit orders outside the EU are shipped without the "Keep Your Heels Forever Spray" and the "Keep Your Heels Perfect Spray".
The Feraggio Black Box has been designed to view and access your perfect heels easily. Each box has a unique pull-out drawer with an image label displaying the contents. Simply reverse the drawer if no label is required.
Black box system
Our storage system helps you manage every shoe you own, offering a complete storage system to look after your shoe collection. Assemble a shoe wall using the Feraggio Black Box system. Each black box has an image of your shoe to be inserted in the viewing window. Finding your Feraggio heels has never been this easy! FERAGGIO Black Boxes are for everyone. The inside measurements can easily fit both men's and women’s shoes.
I have forgotten my login details for the online shop
If you shop from the same computer or device, our website remembers your previous order details. If you have reached the checkout and have forgotten your password, click 'forgot password' on the login screen. We will automatically send the email address you're registered with.
I have a question about using the online shop
Please email our customer care service at email@example.com or telephone at +31 20 822 80 29 (Monday to Friday 10 AM till 6 PM GMT).
MORE QUESTIONS OR SUGGESTIONS?
Our team is on standby to answer any questions you may have.
+31 20 822 80 29 (Monday to Friday 10 AM till 5 PM GMT)
FERAGGIO group BV
Joan Muyskenweg 114 (3rd Floor, unit 4) Gebouw Ankestyn 1114 AN Amsterdam